3rd Line IT Support Analyst – Security / Windows

3rd Line IT Senior Support Analyst – Network Security / Microsoft – Paddington London £40,000 – £45,000 plus 20% bonus and excellent benefits An international organiser of conferences and events, Is actively looking for a 3 rd Line IT Senior Support Analyst, to join their impressive IT Team. They boast an impressive client base and organise over 240 trade exhibitions and conferences each year in 18 countries. As the 3 rd Line IT Senior Support Analyst your primary role is as a senior escalation point for the day-to-day support and to the 2nd line support teams across the company. Support can be on any element of IT estate including desktop computer, printers, network troubleshooting, network security, remote access, business applications and telephony. The secondary role will be to carry out weekly, monthly and annual tasks to ensure infrastructure is secure and safe from threats and attacks and provide guidance to staff working within the Infrastructure staff in the 2nd and 1st line teams. Support will be provided both from on site and remotely across the globe. KEY RESPONSIBILITIES: Act as an escalation point to 2nd line helpdesk engineers. Perform helpdesk support calls via escalation, meet service levels, and work with teams to resolve user issues quickly and efficiently Provide escalation support on all major applications Daily checking of server alerts and lo … View full post on Latest jobs matching “turks” from Totaljobs.com

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